Family & Friends Council
Learn about our Council
The Family & Friends Council (FFC) welcomes all family members and friends of Grove residents to become active FFC members. The FFC is led by an Executive who facilitates the engagement of family partners at The Grove. The meetings focus on sharing partner activities, improvements, and outcomes achieved—and collaborating with The Grove Leadership Team as partners in care.
The FFC is an organized, self-led, self-determining, democratic group of families and friends of the residents. The FFC determines its own structure, processes, goals and activities. The FFC acts within the parameters of the LTCH Act, independent of the staff of the Home.
For more information about the FFC, click here.
Join Our Meetings
If you are a friend or a relative of a resident, you are automatically a member and may join our meetings at any time! Meetings are held bimonthly on the first Wednesday of the month in the Conference Room at the Grove and via zoom. Feel free to join us, even if you can only stay a short while.
Meeting ID: 278 485 672 573
Passcode: 9Lv2Qu2N
2026 Meeting Schedule
- May 6th
- September 9th
- November 4th
- The AGM for 2026 will be held Wed Dec 3
FFC updates and news
Resident Survey – 2024 vs 2025
Family survey – 2024 vs 2025 results
2026 Meeting Minutes
| Meeting Date | Minutes |
|---|---|
| March 4, 2026 | Minutes |
2025 Meeting Minutes
| Meeting Date | Minutes |
|---|---|
| September 3, 2025 | Minutes |
| November 5, 2025 | Minutes |
| December 3, 2025 – AGM | AGM Minutes |
Who to Contact
The FFC would love to hear from you. Please reach out to [email protected]
Share Your Feedback
Feedback from our residents and family members is important to us. Our Grove Team is committed to the physical and mental well-being, safety, and freedom of all residents, and we value input on how we can make continuous improvements.
We encourage you to share your compliments, comments, concerns, or suggestions regarding The Grove’s care and services by contact us at 613-623-6547 or by email at [email protected].
There is also a feedback box at the front office.
You may also choose to share your feedback with the Ministry of Health and Long-Term Care’s Action Line at 1-866-434-0144 (7 days a week, 8:30 AM to 7:00 PM).
Those family issues or concerns that are specific to their resident, must be discussed with the appropriate manager. Collective issues and concerns can be shared with the executive and included on the bimonthly meeting agenda.