What is the current risk of contracting COVID-19 in Renfrew County?
For up-to-date information about the Renfrew County situation, please visit the Renfrew County and District Health Unit website.
What is my next step if I think I may have COVID-19?
Complete the Government of Ontario’s online COVID-19 self-assessment tool. If testing is recommended, please contact the Renfrew County Virtual Triage and Assessment Centre at 1-844-727-6404 to book testing at one of the clinics. The phone line is open 24/7. More information below.
How can I protect myself and my family from COVID-19?
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre (VTAC) is a pandemic healthcare service that helps to reduce the demand on Emergency Departments and provide Renfrew County and South Algonquin residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).
VTAC also delivers COVID-19 testing in the community (i.e. drive-thru testing clinics).
Who can access it?
Any Renfrew County or South Algonquin resident.
How can I access VTAC?
How does VTAC provide care?
VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns (including COVID-19) in multiple ways depending on a person’s needs.
Where can I learn more?
Which ARH programs, clinics etc. are currently closed due to COVID-19?
What is the impact to non-urgent surgeries, procedures, clinics or diagnostic tests?
The hospitals in the Champlain Region, including ARH, have started taking a safe, coordinated and gradual approach to increasing scheduled services, which were postponed at the beginning of the COVID-19 pandemic. While the hospitals and clinicians are eager to care for as many patients as safely possible, this measured approach is in line with direction from the provincial government, which acknowledges this process will take weeks and months.
Can I visit my loved one in the Hospital?
Beginning June 20, the Hospital is allowed care partners to visits patients on the Inpatient Unit (visiting no longer only applies to patients who are very ill or dying).
Each patient will determine who their care partner is and visits must be pre-arranged and follow the safety procedures (i.e. screening, wear a face mask, physical distancing etc).
Can I visit my loved one at the Grove?
Yes. The Grove had gradually eased visitor restrictions in line with the Ministry of Long-Term Care’s guidelines to ensure the safety of residents and staff, while giving families the chance to spend more time together in person. Follows are the visiting options which must be pre-booked through the Recreation Team (with the exception of the designated caregiver visits).
Designated caregiver visits:
Short stay absences:
If I’m coming to the Hospital, do I need a mask?
Yes. In keeping with the Renfrew County and District Health Unit’s mandatory mask directive, all individuals coming to the Hospital are expected to wear a mask or face covering.
Is ARH actively screening at entrances?
At both the Grove Nursing Home and the Hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.
What are my next steps if I failed active screening?
You must self-isolate and contact Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.
When will active screening measures be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end active screening.
Which hospital entrances are open?
Open entrances on the weekend:
Open entrances Monday to Friday:
Individuals who come to the hospital must only use Entrance E if they need to access the Emergency Department or if another entrance is not open.
*FOR HOSPITAL STAFF: Print and complete the COVID-19 screening tool here before arriving at the Hospital. Please note you MUST wait and show the screener your completed form before proceeding past the screening station.
Members of our community have donated cloth masks for people to use in health-care settings, at home during health-care visits, or in public spaces.
How to put it on:
How to take it off:
How to clean it:
*Please remember that having your mask does not replace the need to: physically distance (stay 6 ft apart); limit non-essential outings; clean your hands often; and stay at home if you are unwell or have been instructed to do so by Public Health or your health-care provider.
What happens if an ARH patient or resident is screened positive for COVID-19?
Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.
What do I do if I have a non-emergency health concern?
For non-emergency health concerns (including those related to COVID-19), contact your family physician or the Renfrew County Virtual Triage and Assessment Centre (if you don’t have access to a family physician) to help ensure ARH maintains the Emergency Department’s capacity.
Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?
ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.
How has parking at the hospital been impacted?
Is ARH accepting community donations of medical supplies during the COVID-19 pandemic?
Yes. We are now accepting donated medical supplies from local businesses and the broader community in order to ensure the Hospital and Grove Nursing Home have a longer-term supply during the COVID-19 pandemic. To learn more, please contact [email protected]
What medical supplies are needed?
ARH is accepting the following unopened, unexpired medical supplies:
Can the community provide other in-kind support to ARH?
Arnprior Regional Health Foundation is also accepting donations of non-medical supplies to help support ARH during the pandemic.
If you would like to make an in-kind donation of non-medical supplies, please contact the Arnprior Regional Health Foundation at [email protected].