What is the current risk of contracting COVID-19 in Renfrew County?
For up-to-date information about the Renfrew County situation, please visit the Renfrew County and District Health Unit website.
What is my next step if I think I may have COVID-19?
If you or a family member suspects you have symptoms of COVID-19, please self-isolate and contact your family physician as soon as possible. If you do not have access to a family physician, please contact the Renfrew County Virtual Triage and Assessment Centre at 1-844-727-6404. More information below.
*The Government of Ontario has posted an online COVID-19 self-assessment guide. Find it here.
How can I protect myself and my family from COVID-19?
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre (RC VTAC) is a new pandemic healthcare service to reduce the demand on Emergency Departments and provide Renfrew County residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).
Who can access it?
Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician.
How can I access the Centre?
How does the Centre provide care?
The RC VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs.
Where can I learn more?
Which ARH programs, clinics etc. have been indefinitely closed due to COVID-19?
What is the impact to surgeries, procedures, clinics or diagnostic tests?
Based on the recommendations of the Ontario Medical Association, Arnprior Regional Health (ARH) has put in place a planned approach to postpone non-urgent surgeries, procedures, clinics and diagnostics effective March 20 until May 15, 2020.
The clinical team created a criterion to guide our physicians and staff to determine whether delaying a surgery, procedure, appointment or diagnostic test would medically-compromise a patient. If a delay would result in compromising a person’s health, then the medical intervention will proceed.
Can I visit my loved one or friend in the Hospital or the Grove?
In order to best protect ARH patients, residents and staff, the Grove and the Hospital (including the Inpatient Unit and the Emergency Department) will now only allow essential visitors.
The Emergency Department will allow up to only one essential visitor if a patient meets the criteria.
*Essential visitor is a family member of a loved one who is very ill or dying; or a guardian of a patient who is a child or youth.
If I’m not permitted to visit at this time, how can I stay in touch with my friend or family member?
Patients and residents will find the new visitor restrictions difficult. ARH encourages friends and family to keep in touch regularly through phone calls or video chats (if possible). While visitor access is restricted, ARH will not charge patients to have a telephone in their room to help make it easier for them to stay connected with friends and family.
Can I drop off personal items for my family or friend who is an inpatient at the Hospital?
We understand that patients may want to have personal items (i.e. clothing, toiletries etc) or snacks dropped off to make their hospital stay more comfortable.
In order to prevent the risk of these personal items carrying the virus into the hospital, ARH is not allowing personal items or snacks to be dropped off for inpatients at this time.
*Medical items (i.e. prescriptions, inhalers) are exempt from this restriction.
When will the visitor restriction be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end visitor restrictions.
Is ARH actively screening at entrances?
At both the Grove Nursing Home and the hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.
What are my next steps if I failed active screening?
You must self-isolate and contact Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.
When will active screening measures be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end active screening.
Which hospital entrances are open?
Open entrances on the weekend:
Open entrances Monday to Friday:
Individuals who come to the hospital must only use Entrance E if they need to access the Emergency Department or if another entrance is not open.
Members of our community have donated cloth masks for people to use in health-care settings, at home during health-care visits, or in public spaces.
How to put it on:
How to take it off:
How to clean it:
*Please remember that having your mask does not replace the need to: physically distance (stay 6 ft apart); limit non-essential outings; clean your hands often; and stay at home if you are unwell or have been instructed to do so by Public Health or your health-care provider.
What happens if an ARH patient or resident is screened positive for COVID-19?
Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.
What do I do if I have a non-emergency health concern?
For non-emergency health concerns (including those related to COVID-19), contact your family physician or the Renfrew County Virtual Triage and Assessment Centre (if you don’t have access to a family physician) to help ensure ARH maintains the Emergency Department’s capacity.
Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?
ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.
How has parking at the hospital been impacted?
Is ARH accepting community donations of medical supplies during the COVID-19 pandemic?
Yes. We are now accepting donated medical supplies from local businesses and the broader community in order to ensure the Hospital and Grove Nursing Home have a longer-term supply during the COVID-19 pandemic. To learn more, please contact [email protected]
What medical supplies are needed?
ARH is accepting the following unopened, unexpired medical supplies:
Can the community provide other in-kind support to ARH?
Arnprior Regional Health Foundation is also accepting donations of non-medical supplies to help support ARH during the pandemic.
If you would like to make an in-kind donation of non-medical supplies, please contact the Arnprior Regional Health Foundation at [email protected].