What is the current risk of contracting COVID-19 in Renfrew County?
The situation is evolving rapidly and Public Health Agency of Canada is asking all Canadians to take precautions to help slow the spread of illness. Read more here.
What is my next step if I think I may have COVID-19?
If you or a family member suspects you have symptoms of COVID-19, please self-isolate and contact the Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.
*The Government of Ontario has posted an online COVID-19 self-assessment guide. Find it here.
What symptoms do I need to watch for?
AND any of the following within 14 days prior to onset of illness:
How can I protect myself and my family from COVID-19?
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre is a new pandemic healthcare service to reduce the demand on Emergency Departments and provide Renfrew County residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).
Who can access it?
Any Renfrew County resident who has a health concern (including concerns related to COVID-19) and does not have a family physician or cannot access their family physician.
How can I access the Centre?
How does the Centre provide care?
The RCVTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns in multiple ways depending on a person’s needs.
Where can I learn more?
Which ARH programs, clinics etc. have been indefinitely closed due to COVID-19?
What is the impact to surgeries, procedures, clinics or diagnostic tests?
Based on the recommendations of the Ontario Medical Association, Arnprior Regional Health (ARH) has put in place a planned approach to postpone non-urgent surgeries, procedures, clinics and diagnostics effective March 20 until April 3, 2020.
The clinical team created a criterion to guide our physicians and staff to determine whether delaying a surgery, procedure, appointment or diagnostic test would medically-compromise a patient. If a delay would result in compromising a person’s health, then the medical intervention will proceed.
Can I visit my loved one or friend in the hospital or the Grove?
In order to best protect ARH patients, residents and staff, the Grove and the hospital (including the Inpatient Unit and the Emergency Department) will now only allow essential visitors.
The Emergency Department will allow up to only one essential visitor if a patient meets the criteria.
*Essential visitor is a family member of a loved one who is very ill or dying; or a guardian of a patient who is a child or youth.
If I’m not permitted to visit at this time, how can I stay in touch with my friend or family member?
Patients and residents will find the new visitor restrictions difficult. ARH encourages friends and family to keep in touch regularly through phone calls or video chats (if possible). While visitor access is restricted, ARH will not charge patients to have a telephone in their room to help make it easier for them to stay connected with friends and family.
When will the visitor restriction be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end visitor restrictions.
Is ARH actively screening at entrances?
At both the Grove Nursing Home and the hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.
What are my next steps if I failed active screening?
You must self-isolate and contact Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.
When will active screening measures be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end active screening.
Which hospital entrances are open?
Open entrances on the weekend:
Open entrances Monday to Friday:
Individuals who come to the hospital must only use Entrance E if they need to access the Emergency Department or if another entrance is not open.
What happens if an ARH patient or resident is screened positive for COVID-19?
Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.
Is there a local COVID-19 assessment centre?
Currently, ARH and its Renfrew County health partners are finalizing plans to set up a Virtual Triage and Assessment Centre (VTAC). Renfrew County community members who do not have access to a family doctor will be able to call a toll-free number to have their urgent health concern triaged and if needed, they will be connected to a family doctor or nurse practitioner virtually.
More details to come.
What do I do if I have a non-urgent health concern?
Contact your family physician for non-urgent health matters to help ensure ARH maintains the Emergency Department’s capacity.
Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?
ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.