What is the current risk of contracting COVID-19 in Renfrew County?
For up-to-date information about the Renfrew County situation, please visit the Renfrew County and District Health Unit website.
What is my next step if I think I may have COVID-19?
Complete the Government of Ontario’s online COVID-19 self-assessment tool. If testing is recommended, please contact the Renfrew County Virtual Triage and Assessment Centre at 1-844-727-6404 to book testing at one of the clinics. The phone line is open 24/7. More information below.
How can I protect myself and my family from COVID-19?
What is the Renfrew County Virtual Triage and Assessment Centre?
The Renfrew County Virtual Triage and Assessment Centre (VTAC) is a pandemic healthcare service that helps to reduce the demand on Emergency Departments and provide residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).
VTAC also delivers COVID-19 testing in the community (i.e. drive-thru testing clinics).
Who can access it?
How can I access VTAC?
How does VTAC provide care?
VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns (including COVID-19) in multiple ways depending on a person’s needs.
Where can I learn more?
Which ARH programs, clinics etc. are currently closed due to COVID-19?
All clinical services and community programs are currently open with safety measures in place.
What is the impact to non-urgent surgeries, procedures, clinics or diagnostic tests?
Clinical care and services (including elective procedures, non-urgent appointments and diagnostic imaging) continue to be offered to patients and clients with safety measures in place.
Can I visit my loved one in the Hospital?
Beginning December 26 as part of the provincewide shutdown, patients and clients at the Hospital can only have essential visitors visit or attend appointments. Scheduled visits with individuals who are not essential visitors will be on hold temporarily.
The Inpatient Unit Team is accommodating virtual visits for inpatients to stay connected with their loved ones. These can be pre-booked 7 days a week from 12:30 to 4: 15 p.m. Please see below for further details:
Can I visit my loved one at the Grove?
As part of the provincewide shutdown, each resident may have two designated caregivers who can visit one at a time.
Designated caregiver visits:
If I’m coming to the Hospital, do I need a mask?
Yes. In keeping with the Renfrew County and District Health Unit’s mandatory mask directive, all individuals coming to the Hospital are expected to wear a mask or face covering.
Is ARH actively screening at entrances?
At both the Grove Nursing Home and the Hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.
What are my next steps if I failed active screening?
You must self-isolate and contact Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.
When will active screening measures be lifted?
At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end active screening.
Which hospital entrances are open?
Open entrances on the weekend:
Open entrances Monday to Friday:
Individuals who come to the hospital must only use Entrance E if they need to access the Emergency Department or if another entrance is not open.
*FOR HOSPITAL STAFF: Print and complete the COVID-19 screening tool here before arriving at the Hospital. Please note you MUST wait and show the screener your completed form before proceeding past the screening station.
Members of our community have donated cloth masks for people to use in health-care settings, at home during health-care visits, or in public spaces.
How to put it on:
How to take it off:
How to clean it:
*Please remember that having your mask does not replace the need to: physically distance (stay 6 ft apart); limit non-essential outings; clean your hands often; and stay at home if you are unwell or have been instructed to do so by Public Health or your health-care provider.
What happens if an ARH patient or resident is screened positive for COVID-19?
Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.
What do I do if I have a non-emergency health concern?
For non-emergency health concerns (including those related to COVID-19), contact your family physician or the Renfrew County Virtual Triage and Assessment Centre (if you don’t have access to a family physician) to help ensure ARH maintains the Emergency Department’s capacity.
Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?
ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.
How has parking at the hospital been impacted?
Is ARH accepting community donations of medical supplies during the COVID-19 pandemic?
Yes. We are now accepting donated medical supplies from local businesses and the broader community in order to ensure the Hospital and Grove Nursing Home have a longer-term supply during the COVID-19 pandemic. To learn more, please contact [email protected]
What medical supplies are needed?
ARH is accepting the following unopened, unexpired medical supplies:
Can the community provide other in-kind support to ARH?
Arnprior Regional Health Foundation is also accepting donations of non-medical supplies to help support ARH during the pandemic.
If you would like to make an in-kind donation of non-medical supplies, please contact the Arnprior Regional Health Foundation at [email protected].