COVID-19 information and updates

*For the most up-to-date information and news, please visit Public Health Ontario here.

General COVID-19 Information:

What is the current risk of contracting COVID-19 in Renfrew County?

For up-to-date information about the Renfrew County situation, please visit the Renfrew County and District Health Unit website.

What is my next step if  I think I may have COVID-19?

Complete the Government of Ontario’s online COVID-19 self-assessment tool. If testing is recommended, please contact the Renfrew County Virtual Triage and Assessment Centre at 1-844-727-6404 to book testing at one of the clinics. The phone line is open 24/7.  More information below.

How can I protect myself and my family from COVID-19?

  • Wash your hands often with soap and water, or hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap
  • Cover you cough and sneeze with a tissue or into your arm, not your hand
  • Stay home if you are sick
  • Practice physical distancing
  • Wear a mask or face covering in enclosed public spaces

The Renfrew County Virtual Triage and Assessment Centre:

What is the Renfrew County Virtual Triage and Assessment Centre?

The Renfrew County Virtual Triage and Assessment Centre (VTAC)  is a pandemic healthcare service that helps to reduce the demand on Emergency Departments and provide residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).

VTAC also delivers COVID-19 testing in the community (i.e. drive-thru testing clinics).

Who can access it?

Any resident.

How can I access VTAC?

  • Call 1-844-727-6404
  • Have your OHIP card ready
  • A medical receptionist will take your details, book your testing time and if necessary, arrange for a physician or nurse practitioner to contact you via telephone.

How does VTAC provide care?

VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns (including COVID-19) in multiple ways depending on a person’s needs.

This includes:

  • Phone appointments
  • Video appointments
  • In-home assessments and diagnostic testing by community paramedics
  • Remote monitoring and alerting and if necessary, escalation to a designated team of physicians and allied health professionals for the management of patients with COVID-19
  • Drive-thru COVID-19 testing at locations across Renfrew County
  • Referral to other services including mental health support

Where can I learn more?


Clinical services impact:

Which ARH programs, clinics etc. are currently closed due to COVID-19?

All clinical services and community programs are currently open with safety measures in place.

What is the impact to non-urgent surgeries, procedures, clinics or diagnostic tests?

Clinical care and services (including elective procedures, non-urgent appointments and diagnostic imaging) continue to be offered to patients and clients with safety measures in place.

Hospital visitor information:

Can I visit my loved one in the Hospital?

Beginning December 26 as part of the provincewide shutdown, patients and clients at the Hospital can only have essential visitors visit or attend appointments. Scheduled visits with individuals who are not essential visitors will be on hold temporarily.

The Inpatient Unit Team is accommodating virtual visits for inpatients to stay connected with their loved ones. These can be pre-booked 7 days a week from 12:30 to 4: 15 p.m. Please see below for further details:

  • Currently, each patient may have one scheduled virtual visit per week and if there is capacity to facilitate additional visits, these requests will be accommodated.
  • Visits can be pre-booked by contacting the Inpatient Unit Team at 613-623-3166 e. 246
  • The visitor’s email and phone contact information will be required to a book a visit.
  • The visitor must have the Zoom meeting app on their device ahead of the scheduled visit.

Can I visit my loved one at the Grove?

As part of the provincewide shutdown, each resident may have two designated caregivers who can visit one at a time.

Outdoor visits:

  • Window visits are currently being accommodated.

Indoor visits:

  • Indoor visits are currently not permitted

Designated caregiver visits:

  • Attest to a negative COVID-19 test within the previous two weeks
  • Pass active screening and have temperature taken before entering the home
  • Must always wear a medical procedure mask during visits
  • Can only visit family member (not other residents)
  • Can have physical contact with loved one, but must maintain two metres distance from all other residents and staff


Coming to ARH and active screening:

If I’m coming to the Hospital, do I need a mask?

Yes. In keeping with the Renfrew County and District Health Unit’s mandatory mask directive, all individuals coming to the Hospital are expected to wear a mask or face covering.

Is ARH actively screening at entrances?

At both the Grove Nursing Home and the Hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.

What are my next steps if I failed active screening?

You must self-isolate and contact Renfrew County District Health Unit at 613-735-8653 ext. 555 as soon as possible.

When will active screening measures be lifted? 

At this time, there is no clear timeline. ARH will continue to follow the guidance of Public Health and the Ontario Ministry of Health to determine when it is safe to end active screening.

Which hospital entrances are open?

Open entrances on the weekend:

  • Entrance D (opened from 7 a.m. to 11:30 p.m.)
  • Entrance E (Emergency Department)

Open entrances Monday to Friday:

  • Entrance A (opened at 8 a.m.)
  • Entrance B (opened from 6:30 a.m. to 6:30 p.m.)
  • Entrance D (opened from 7 a.m. to 11:30 p.m.)
  • Entrance E (Emergency Department)

Individuals who come to the hospital must only use Entrance E if they need to access the Emergency Department or if another entrance is not open.

*FOR HOSPITAL STAFF: Print and complete the COVID-19 screening tool here before arriving at the Hospital. Please note you MUST wait and show the screener your completed form before proceeding past the screening station.

Proper use of cloth masks

Members of our community have donated cloth masks for people to use in health-care settings, at home during health-care visits, or in public spaces.

How to put it on:

  • Clean your hands before you put on your clean mask.
  • Make sure the mask covers your nose and mouth and does not slip down.
  • Do not touch the front of the mask while you are wearing it.

How to take it off:

  • Clean your hands before you remove your mask.
  • Remove by pulling on the ear loops or ties, being careful not to touch your face or the front of the mask.
  • Clean your hands after you remove your mask.

How to clean it:

  • Wash your mask when it is soiled, and ideally daily.
  • Launder with hot water and regular laundry detergent.
  • Discard your mask if it cannot be cleaned or if it is torn or damaged.

*Please remember that having your mask does not replace the need to: physically distance (stay 6 ft apart); limit non-essential outings; clean your hands often; and stay at home if you are unwell or have been instructed to do so by Public Health or your health-care provider.

Management of COVID-19 in hospital and Grove:

What happens if an ARH patient or resident is screened positive for COVID-19?

Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.

Emergency Department:

What do I do if I have a non-emergency health concern?

For non-emergency health concerns (including those related to COVID-19), contact your family physician or the Renfrew County Virtual Triage and Assessment Centre (if you don’t have access to a family physician)  to help ensure ARH maintains the Emergency Department’s capacity.

Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?

ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.

Hospital parking:

How has parking at the hospital been impacted?

ARH opened the parking gates to provide free parking to all staff, patients and visitors during the COVID-19 outbreak. Beginning July 1, regular paid parking will resume as the Hospital increases non-urgent clinical services .

Community support:

Is ARH accepting community donations of medical supplies during the COVID-19 pandemic?

Yes. We are now accepting donated medical supplies from local businesses and the broader community in order to ensure the Hospital and Grove Nursing Home have a longer-term supply during the COVID-19 pandemic. To learn more, please contact [email protected]

What medical supplies are needed?

ARH is accepting the following unopened, unexpired medical supplies:

  • Surgical masks
  • N95 masks
  • Latex-free gloves
  • Non-permeable protective gowns (disposable or reusable)
  • Protective eyewear (face shield, safety googles)
  • Disinfectant wipes
  • Hand sanitizer (alcohol content of 70% concentration or higher)
  • Battery-operated medical thermometers
  • Alcohol wipes (70% isopropyl)

Can the community provide other in-kind support to ARH?

Arnprior Regional Health Foundation is also accepting donations of non-medical supplies to help support ARH during the pandemic.

If you would like to make an in-kind donation of non-medical supplies, please contact the Arnprior Regional Health Foundation at [email protected].

COVID-19 Public Resources:

Public Health Ontario resources

How to practice social distancing


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