COVID-19 information and updates

*For the most up-to-date information and news, please visit Public Health Ontario here.

General COVID-19 Information:

Where do I find the most current information about the Renfrew County vaccination rollout?

For up-to-date information about the COVID-19 vaccination rollout and details about how to book an appointment if you are eligible, please visit the Renfrew County and District Health Unit website.

What is my next step if  I think I may have COVID-19?

Complete the Government of Ontario’s online COVID-19 self-assessment tool. If testing is recommended, access Renfrew County Virtual Triage and Assessment Centre’s online booking system here or call the 24/7 phone line at 1-844-727-6404 .

How can I protect myself and my family from COVID-19?

  • Wash your hands often with soap and water, or hand sanitizer
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap
  • Cover you cough and sneeze with a tissue or into your arm, not your hand
  • Stay home if you are sick
  • Practice physical distancing
  • Wear a mask or face covering in enclosed public spaces

The Renfrew County Virtual Triage and Assessment Centre:

What is the Renfrew County Virtual Triage and Assessment Centre?

The Renfrew County Virtual Triage and Assessment Centre (VTAC)  is a pandemic healthcare service that helps to reduce the demand on Emergency Departments and provide residents, who do not have a family physician or cannot access their family physician, with the appropriate level of care when they have any health concern (including concerns related to COVID-19).

VTAC also delivers COVID-19 testing in the community (i.e. drive-thru testing clinics).

Who can access it?

Any resident.

How can I access VTAC?

  • For a physician assessment, call 1-844-727-6404
  • For COVID-19 testing, access online booking here. If you cannot access the online system, call 1-844-727-6404 to book your COVID-19 test.
  • Have your OHIP card ready

How does VTAC provide care?

VTAC is a virtual solution that allows nurse practitioners, physicians and/or community paramedics to assess and manage health concerns (including COVID-19) in multiple ways depending on a person’s needs.

This includes:

  • Phone appointments
  • Video appointments
  • In-home assessments and diagnostic testing by community paramedics
  • Remote monitoring and alerting and if necessary, escalation to a designated team of physicians and allied health professionals for the management of patients with COVID-19
  • Drive-thru COVID-19 testing at locations across Renfrew County
  • Referral to other services including mental health support

Where can I learn more?


Clinical services impact:

Which ARH programs, clinics etc. are currently closed due to COVID-19?

Clinical services and community programs are currently open with safety measures in place.

Visitor information:

Can I visit my loved one in the Hospital?

As part of the gradual provincial reopening, below is the current Hospital Visitor Policy:

1. Each patient can have one visit per day, and a patient can now have a different visitor each day.

2. Visits are scheduled between 1 and 4 p.m. and can take place in the patient room at the bedside. There is no longer a time limit for the daily visit. 

3. For end-of-life patients, there is no limit to the number of people who can visit each day.

*The Inpatient Unit Team will also facilitate virtual visits each day from 1 p.m. to 5 p.m. To schedule a virtual visit with a patient, families can contact the team at 1-613-623-3166 ext. 246.

Can I visit my loved one at the Grove?

Outdoor visits:

  • Outdoor visits (a max of 10 visitors at a time) are currently being accommodated.
  • Visits are scheduled for 60 minutes
  • Masks and active screening are required
  • If a visitor is fully vaccinated, they do not have to maintain a two-metre distance from the resident
  • If a visitor is partially immunized or not immunized, they can give a brief hug but must maintain a two-metre distance from the resident for the remainder of the visit.

Indoor visits:

  • Indoor visits are currently being accommodated.
  • A resident can have two general visitor inside in addition to two designated caregivers
  • Visitor must take an antigen test upon arrival
  • Masks, hand hygiene and screening are also required

Designated caregivers:

  • There is no limit on the total number of designated caregivers for each resident
  • Two designated caregivers can visit a resident at one time
  • Complete regular COVID-19 rapid tests on site at the Grove
  • Pass active screening and have temperature taken before entering the home
  • Must always wear a medical procedure mask during visits
  • Can only visit family member (not other residents)
  • Can have physical contact with loved one, but must maintain a two-metre distance from all other residents and staff


Coming to ARH and active screening:

If I’m coming to the Hospital, do I need a mask?

Yes. All individuals coming to the Hospital will be provided with a medical procedure mask that they will need to wear during their visit.

Is ARH actively screening at entrances?

At both the Grove Nursing Home and the Hospital, we are actively screening everyone (including staff) upon arrival at each open entrance in order to best protect our patients, residents, clients and staff.

Print and complete the screening form ahead of your visit here. The form will also be available upon arriving at the entrance.

What are my next steps if I failed active screening?

You must self-isolate and call VTAC to book a COVID-19 test at 1-844-727-6404.

Management of COVID-19 in hospital and Grove:

What happens if an ARH patient or resident is screened positive for COVID-19?

Any patient or resident who is screened positive for COVID-19 will be placed on additional precautions and testing will be completed.

Emergency Department:

What do I do if I have a non-emergency health concern?

For non-emergency health concerns (including those related to COVID-19), contact your family physician or the Renfrew County Virtual Triage and Assessment Centre (if you don’t have access to a family physician)  to help ensure ARH maintains the Emergency Department’s capacity.

Can I get a COVID-19 medical note at the hospital required by my employer or insurance company?

ARH physicians (family practice, Emergency Department) will not provide medical notes related to COVID-19 as per the request from employers or insurance companies. Community members will be directed to call Renfrew County District Health Unit at 613-735-8653 for follow-up.

Hospital parking:

How has parking at the hospital been impacted?

Regular paid parking is in effect at the Hospital .

COVID-19 Public Resources:

Public Health Ontario resources

How to practice social distancing


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