Information For Patients

Accommodations

There are three types of accommodation for Hospital patients: ward, semi-private or private. As a resident of Ontario covered by the Ontario Health Insurance Plan (OHIP), you are entitled to standard ward care (four beds in one room). You may choose to upgrade your room, at an additional cost, to:

  • Semi-private (two beds in one room)
  • Private (single room)

Check your insurance coverage before you are admitted. If your insurance plan does not cover the extra cost, you may pay for it yourself.

OHIP does not cover extra costs such as those for a TV or telephone. Your insurance company may cover all or part of the costs of the upgraded service. If not, you are responsible for the additional charges.

Every effort is made to provide your choice of accommodation, depending upon availability.

 

Patient Handbook

All inpatients may find a copy of the Patient Handbook in their hospital room.  Feel free to ask a staff member for your own copy or view it by clicking the link below.

http://issuu.com/willowonline/docs/arnprior_hospital?e=1273932/3593749

 

Patient Relations

The goal of Patient Relations is to ensure the overall quality of care at the Arnprior & District Memorial Hospital.

Feedback about the delivery of care and service at the hospital is valuable. We encourage you to contact Patient Relations should you have any compliments, comments, concerns or suggestions regarding ADMH services. You may contact Susan Leach by phone at 613-623-3166 x237 or by e-mail at sleach@arnpriorhealth.ca

Arnprior Regional Health’s Mission Statement and Values reflects our organizational belief in open communications that respond to the individual patient’s/resident’s/client’s needs and our public accountability for providing excellence in care within our scope of services.  In order to continuously improve care, ARH requires feedback from our patients/residents and clients.  Patients/residents and clients will be assured that reporting of concerns or complaints will not impact future care.

If a patient files a complaint, the VP of Patient/Resident Services will communicate with the complainant in person or by telephone as promptly as possible (within 5 calendar days) to listen to the concern or complaint.

If the complaint is received by letter, the VP of Patient/Resident Services  will communicate with the complainant by telephone or by letter (if no telephone number can be found).  Every attempt will be made to resolve the complaint within 30 days.

Complainants will be advised that if they feel that their complaint has not been resolved to their satisfaction and needs to be escalated, they may contact the Ontario Patient Ombudsman at the address below.

Phone: 1-800-263-1830 – Complaints Line
Outside Ontario: 416-586-3300
Fax: 416-586-3485
TTY (Teletypewriter): 1-866-411-4211
E-mail: info@ombudsman.on.ca

Information For Patients

Inpatients are encouraged to discuss their questions and concerns with a member of their healthcare team (i.e., primary nurse, nurse manager or treating physician). Inpatients may contact Patient Relations after speaking to the staff involved in their care, if they feel they require further assistance.

Patient relations contact:
Susan Leach, CNE and VP Patient Services
613-623-7962 x237

Declaration of Patient Values

Arnprior Regional Health is committed to ensuring that we are recognized for providing exemplary care.  As part of that commitment, ARH has collaborated with our partners, you our patients, to develop this Declaration of Values.  By promoting and respecting these rights and responsibilities, we can successfully fulfill our mission and vision and demonstrate these values in our provision of care.

Rights and Responsibilities

We believe that all patients have the following rights and responsibilities:

As a patient, I have the following rights:

The right to quality care, without discrimination
The right to be treated with dignity and respect
The right to privacy and confidentiality
The right to participate in, and make informed decisions about, my care
The right to have my family participate in my care at my request
The right to my health information, including health records
The right to compliment, or complain, without fear of retaliation or compromising quality of care

As a patient, I have the following responsibilities:
To be respectful of, and to, the health care providers who are providing care
To treat all healthcare providers in a non‐abusive manner (verbal and physical)
To be respectful of the needs of other patients
To give health care providers the most accurate health information
To follow the agreed upon treatment plan as prescribed
To follow the health care facility’s rules and regulations as posted
To report any changes in my medical condition
To provide feedback to assist in improving my hospital experience