Information For Patients and Visitors
Please note: the Arnprior & District Memorial Hospital is a scent-free zone.
Patient Accommodations
There are three types of accommodation for hospital patients: ward, semi-private or private. As a resident of Ontario covered by the Ontario Health Insurance Plan (OHIP), you are entitled to standard ward care (four beds in one room). You may choose to upgrade your room, at an additional cost, to:
- Semi-private (two beds in one room)
- Private (single room)
Check your insurance coverage before you are admitted. If your insurance plan does not cover the extra cost, you may pay for it yourself.
OHIP does not cover extra costs such as those for a TV or telephone. Your insurance company may cover all or part of the costs of the upgraded service. If not, you are responsible for the additional charges.
Every effort is made to provide your choice of accommodation, depending upon availability.
Patient Handbook
All inpatients may find a copy of the Patient Handbook in their hospital room. Feel free to ask a staff member for your own copy or view it by clicking the link below.
http://issuu.com/willowonline/docs/arnprior_hospital?e=1273932/3593749
Patient Experience Survey
We are committed to continuous quality improvement, and part of creating this feedback loop is through our electronic Patient Experience Survey.
After you visit our Emergency Department, have a day surgery procedure, or stay in our Inpatient Unit, we will email you a confidential and anonymous Patient Experience Survey that takes about 10 minutes to complete and helps The Hospital identify opportunities for improvement and ways to enhance the quality of care we provide.
Read the Frequently Asked Questions here.
Patient Relations
The goal of Patient Relations is to ensure the overall quality of care at Arnprior Regional Health.
Feedback about the delivery of care and service at the hospital is valuable. We encourage you to contact Patient Relations should you have any compliments, comments, concerns or suggestions regarding ARH services.
Patient Relations Contact:
Raeline McGrath, VP, Patient Services and Chief Nurse Executive
613-623-7962 x237
[email protected]
Arnprior Regional Health’s Mission Statement and Values reflect our organizational belief in open communications that respond to the individual patient/client’s needs and our public accountability for providing excellence in care within our scope of services. In order to continuously improve care, ARH requires feedback from our patients and clients. Patients and clients will be assured that reporting of concerns or complaints will not impact future care.
Inpatients are encouraged to discuss their questions and concerns with a member of their healthcare team (i.e., primary nurse, nurse manager or treating physician). Inpatients may contact Patient Relations after speaking to the staff involved in their care if they feel they require further assistance.
If a patient files a complaint, the VP of Patient Services will communicate with the complainant in person or by telephone as promptly as possible (within 5 calendar days) to listen to the concern or complaint.
If the complaint is received by letter, the VP of Patient Services will communicate with the complainant by telephone or by letter (if no telephone number can be found). Every attempt will be made to resolve the complaint within 30 days.
Complainants will be advised that if they feel that their complaint has not been resolved to their satisfaction and needs to be escalated, they may contact the Ontario Patient Ombudsman.
Telephone:
Monday to Friday from 9 a.m. to 4 p.m.
Declaration of Patient Values
Arnprior Regional Health is committed to ensuring that we are recognized for providing exemplary care. As part of that commitment, ARH has collaborated with our partners, you our patients, to develop this Declaration of Values. By promoting and respecting these rights and responsibilities, we can successfully fulfill our mission and vision and demonstrate these values in our provision of care.
Hours
Emergency: 24-hours-a-day, seven days-a-week
Hospital Administration: 8:30 am to 4:30 pm, Monday through Friday
Admitting / Switchboard: 24-hours-a-day
Visiting Guidelines
Each patient’s family (as defined by the patient) is welcome 24 hours a day according to the patient’s preference.
- Visitors are guests of patients and may include friends, colleagues, neighbours etc.
- Visitors are not required to wear a mask in public areas of the Hospital (e.g. hallways, waiting areas). Note: Masks are still required in all areas of the Emergency Department.
- If a visitor is feeling unwell, they are asked to stay home until symptoms resolve.
- To accommodate patient care, visitor hours are 11:00 am to 8:00 pm daily.
- Each patient may have up to two visitors at a time.
- Children under 14 years of age are welcomed to visit but are asked to be supervised by an adult (who is not the patient).
- Visitors may be asked to step out of the room during the delivery of patient care to allow for privacy.
- Pets or therapy animals must be pre-arranged with the Inpatient Unit team.
*To prevent the spread of COVID-19, and to limit your risk of hospitalization and/or serious illness, please ensure you are up to date on your COVID-19 vaccination.
Directions
Travelling westward from Ottawa:
Take Highway 417 until you come to Arnprior turn-off sign and follow it to the right and follow Madawaska Street. Continue over the bridge and go through two sets of lights. At the third set of lights, turn right at John Street and follow it down to 350 John Street.
OR
Take Highway 417 to Arnprior. Exit right at Baskin Drive and turn right onto Daniel St. following it down through three sets of lights and turn left on Madawaska (fourth set of lights) and right onto John Street. The hospital is on the left at 350 John Street.
Arnprior is located approximately 55 kilometres west of Ottawa.
Travelling northeast:
Take Highway 401 East and get onto Highway 15 North at Kingston until you reach Arnprior.
Arnprior is located approximately 360 kilometres northeast of Toronto.
Parking
Adequate parking is available 24 hours a day, seven days a week, at both the front and the back of the hospital. There are clearly designated handicapped parking spaces. There is a $4.00 cost per visit. All equipment will accept loonies and toonies. Discounted parking passes are available can be purchased at the main registration desk (in the Emergency Department).
Visitor parking pass options:
5 days (consecutive) – $20 + $15 deposit (non-refundable)
10 days (consecutive) – $30 + $15 deposit (non-refundable)
1 month – $40 + $15 deposit (non refundable)
Gift Shop:
Mondays through Fridays – 10 am to 4 pm
Located just inside Entrance C.