24/7, easy access to your health information
*UPDATE: You can now access your health records via Apple's Health app. See below for full details.
The Patient Portal is an online tool that gives you the ability to see your health records from Arnprior Regional Health and other CHAMP hospitals, which includes:
- Queensway Carleton Hospital
- l’Hôpital Montfort
- Élisabeth Bruyère Hospital
- Carleton Place & District Memorial Hospital
- Glengarry Memorial Hospital
What are the benefits of using the Patient Portal?
When you sign up for the Patient Portal, you can access:
- Virtual consultations (at your clinician’s discretion)
- Lab results and medical reports
- Medication prescribed at discharge
- Visit and appointment history
- Dates and details for scheduled appointments
New features will be added to the platform as we continue to make care and information more accessible.
How do I log in to the Patient Portal?
As a first step in the process, you need to speak to a member of our team at Patient Registration who will sign you up for the Patient Portal.
You will then receive a confirmation email that will provide details about how to confirm your account.
To log in, you will need to visit Connected Care and enter your username and password. If you have forgotten either, use the prompts on the login page to reset your account – this will require access to the email you have linked to the account.
You will now be to access the Patient Portal, anytime, anywhere in several ways:
- Downloading the mobile Patient Portal app, MHealth, and using the Portal Name: Connected Care
- Logging in through the web-based platform on your laptop or computer
- Logging in through the web-based platform on your phone or tablet
Who can I contact for support?
For support using the Patient Portal, please call the toll-free number: 1-833-721-0660.
Access your health records on iPhone
Using your iPhone, you can access your health records via the Apple’s Health app using your existing Connected Care Patient Portal account login. Using this integration, you will have the ability to see your health records – 24/7, no matter where you are. You will be able to see:
- Test results,
- Medications prescribed at discharge, and
- Visit summaries
Viewing the Connected Care Patient Portal through Apple Health is completely voluntary.
Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s device and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s passcode, Touch ID or Face ID.
If you would like to set up this integration, download these instructions:
Frequently Asked Questions
Can I access my Connected Care Patient Portal account to access my records through the Health app?
Yes, the Apple integration is available today from your iPhone or other iOS device with the Health app.
Do I need a Connected Care Patient Portal account to access my records on the Health app?
Yes, users must be enrolled in the Connected Care Patient Portal to benefit from the integration of Health Records in the Health app.
How can I be sure my personal health information is secured?
Health Records on iPhone was designed to protect patients’ privacy through a direct, encrypted connection between the user’s iPhone and the health care organization. Downloaded health records data is stored on-device and encrypted with the user’s iPhone passcode, Touch ID or Face ID.
Is this only available for Apple users, or will Android devices have the same capacity?
The integration of the Connected Care Patient Portal is only available with the Health app at the moment. When this becomes available on Android devices, we will inform our clientele.
Will I see everything that I find in the Connected Care Patient Portal within the Health app?
The Health Records provided through the Health app is an extension of the Connected Care Patient Portal, not a replacement. You will be able to see key health information from your health records, such as lab results, prescribed medications at discharge, immunizations, and procedures performed such as Diagnostic Imaging tests, visit summaries and surgical procedures. Reports and upcoming appointments are not viewable within the Health app.
Can my healthcare team see my health data from Health app (heart rate, activity, steps, sleep, etc.)?
No. The health data flow is one directional to the patient’s iOS device, so your healthcare team will not be able to see it.
Will the information available in my language of choice?
Yes. The Health app works in the language that your Apple device has been setup with. The content of reports will be presented in the language that it was documented in.
Who can I contact if I’m having problems accessing my records through Health app?
You can reach our support team by email at [email protected] or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).