Family & Friends Council

Learn about our Council

The Family & Friends Council (FFC) welcomes all family members and friends of Grove residents to become active FFC members. The FFC is led by an Executive who facilitates the engagement of family partners at The Grove. The meetings focus on sharing partner activities, improvements, and outcomes achieved—and collaborating with The Grove Leadership Team as partners in care.

The FFC is an organized, self-led, self-determining, democratic group of families and friends of the residents. The FFC determines its own structure, processes, goals and activities. The FFC acts within the parameters of the LTCH Act, independent of the staff of the Home.

Click here for more information about the FFC.

Grove FFC terms of reference approved May 2023

Family/Friend Partners Concept

Chart of Family Partners – February 2024

Join Our Meetings

If you are a friend or a relative of a resident, you are automatically a member and may join our meetings at any time! Meetings are held bimonthly on the first Wednesday of the month in the Conference Room at the Grove and via zoom. Feel free to join us, even if you can only stay a short while.

Next meeting: March 6, 2024 at 4:30 pm

Click here to join the meeting

Meeting ID: 235 120 434 406
Passcode: P5JTck

FFC updates and news

Meeting Date Agenda Minutes
January 3, 2024 Click Here Click Here
March 6, 2024 Click Here Click Here
May 1, 2024 Click Here

Summary of Resident Survey – 2023 vs 2024

Who to Contact

The FFC would love to hear from you. Please reach out to [email protected]

Stay Informed

The Grove Home Groove Newsletter

The Grove Home Groove – May 2024

The Grove Home Groove – April 2024

The Grove Home Groove – March 2024

The Groove is our monthly newsletter that will be published on the first Tuesday of each month. In the newsletter you will find updates from our leadership team on both strategic and operational information related to the Grove Home.

Share Your Feedback

Feedback from our residents and family members is important to us. Our Grove Team is committed to the physical and mental well-being, safety, and freedom of all residents, and we value input on how we can make continuous improvements.

We encourage you to share your compliments, comments, concerns, or suggestions regarding The Grove’s care and services by contact us at 613-623-6547 or by email at [email protected]

There is also a feedback box at the front office.

You may also choose to share your feedback with the Ministry of Health and Long-Term Care’s Action Line at 1-866-434-0144 (7 days a week, 8:30 AM to 7:00 PM).

Those family issues or concerns that are specific to their resident, must be discussed with the appropriate manager.  Collective issues and concerns can be shared with the executive and included on the bimonthly meeting agenda.


Person-Centred Care

Memo from Ministry -Surveys & CQI-issued 02.12.2024