Long-term care has the most extensive accountability framework of any part of the health care system.
- There are written care and operating standards for every home. A government compliance program includes regular checks to ensure that these standards are being complied with.
- Every home is subject to a detailed annual inspection by the Ministry of Health and Long-Term Care.
- Annual inspection reports are posted in a publicly accessible location. Compliance reports are available to members of the public.
- There is an anonymous complaint reporting process to the Ministry, which then investigates and reports on the complaint.
- Long-term care operators must account for their expenditure of public funds to the Ministry. The home’s audited annual report is posted in a publicly accessible location.
Quality & Safety
To help residents stay as healthy and independent as possible, long-term care homes such as the Grove offer a wide range of care and services, including nursing care, medical treatment, physiotherapy and rehabilitation, special diets, and recreation therapy. They help residents live in dignity, security, safety and comfort.
The Grove reports on a range of quality indicators. For more information, please visit the Health Quality Ontario website.
Public Reporting information on The Grove Nursing Home can be found on the Canadian Institute for Health Information (CIHI) website.
The Residents’ Bill of Rights
Ontario’s Long-Term Care Homes Act includes a Residents’ Bill of Rights. The Bill of Rights ensures that long-term care homes are truly homes for the people who live in them. The Bill of Rights tells staff that they must respect the rights of those living there and to remember that this is a resident’s home. It reminds everyone, including residents, staff, friends, family and neighbours, that residents of long-term care homes are valued members of the community.
Compliments & Complaints
The administration and staff of the Home are committed to the physical and mental well-being, security and freedom of all residents. Compliments and complaints can be communicated to a staff member, the department head, the Residents’ Council, the Administrator or Director of Care, or the Ministry of Health and Long-Term Care’s Action Line at 1-866-434-0144 (7 days a week, 8:30AM-7:00PM.).Resident Information Handbook 16.
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