Jillian Lavigne: Helping residents stay nourished and connected

When it was time for Jillian Lavigne to find her first job out of school, she chose The Grove. Thirteen years later she is glad she decided to work in her community.

“The Grove interested me because it’s close to my home and I get the opportunity to support my community,” said Jillian, Dietary Aide, The Grove Nursing Home. “The Grove is very home-like, family-oriented and we all work really well as a team.”

Supporting the residents

Jillian’s role gives her the chance to connect with residents regularly during nourishment deliveries to their rooms— a bright spot in her day.

“When I am doing the nourishment pass, I have the chance to make sure their nourishment needs are being met to keep them healthy and I also get to visit with the residents and even the families now that the COVID restrictions have been eased. It’s been nice to put faces to the names of the family members residents have been talking about.”

New food delivery model

The move to the new Grove brought big changes for the Food Service Team with new kitchen facilities and a modernized food delivery model.

“The new food delivery model is working well,” shared Jillian. “Everything is more individualized and efficient – and it means you get to spend more time with the residents.”

As part of the new model, Jillian and her colleagues take residents’ orders when they’re visiting them in their rooms during the nourishment pass. The orders are relayed to the cook so it can be prepped and plated ahead of time. When a resident arrives in the dining room, the meal is heated and served with minimal waiting time.

“It’s allowed us to better accommodate each resident – if they don’t want a certain food, we can adjust their meal. Or if they want something special, we can have that made. The feedback from the residents has been pretty positive.”

Home in Braeside

Jillian grew up in Braeside and it continues to be home. It is where she loves spending time outdoors four wheeling and hanging out with friends. Jillian has a nine-year-old stepson and is expecting a baby in the fall.