The Patient and Family Advisory Council is growing its membership and impact

October 21, 2021 – The Arnprior Regional Health’s Patient and Family Advisory Council (PFAC) is currently growing its team of volunteers to help create a healthy community and improve quality health care close to home.

Over the spring and summer, PFAC welcomed two new volunteer members: Deborah Clark and Shelly O’Hara. And after more than a year of service with PFAC, Faith Black completed her membership in August 2021.

“Many thanks to Faith for her volunteer commitment to improving quality of care at Arnprior Regional Health (ARH) and a warm welcome to Deborah and Shelly,” said Susan Leach, Vice President, Patient Services and Chief Nursing Executive, ARH. “PFAC is an important way that the patient and family perspectives are represented first-hand at the organization’s clinical committees and this input is instrumental in how we improve the patient, family and caregiver experience.”

The current PFAC members include:

Heather Cassidy

Deborah Clark

Corinne Finn

Bruce Haywood

Carrol Haywood

Shelly O’Hara

Chantale Wall

Susan Leach (ARH)

Leah Levesque (ARH)

ARH launched its PFAC in 2012 as a formal, effective, and meaningful way to engage patients and families so they can share their insights and perspectives to improve the quality of care, safety, and patient experience.

Each PFAC member is now involved in one (or more) of the eight ARH clinical committees, provides feedback on policies, participates in task teams for new processes or projects, sits on the hiring panel for senior leadership positions, reviews monthly quality care statistics and any patient complaint or feedback to help determine necessary improvements, and works towards accomplishing goals set out in the Quality Improvement Plan.

Chantale Wall, a PFAC member since 2014, shared: “When I say I’m a member of PFAC, I’m proud of that. It’s wonderful to be part of a committee that is moving forward and is about the quality of patient care.”

As part of continued growth, ARH is currently recruiting members who are interested in joining the Patient and Family Advisory Council and/or one of two additional committees: The Ethics Committee and The Board Quality Committee.

To learn more about becoming a volunteer member of the Patient and Family Advisory Committee, please contact Susan Leach at [email protected].

About Arnprior Regional Health

Arnprior Regional Health (ARH) is a progressive 141-bed organization that includes a fully accredited community hospital, nursing home, primary health care centre and extensive community programs. ARH is a regional hub with a strong history of providing exemplary care to the residents of West Ottawa, McNab/Braeside, Arnprior and Mississippi Mills. As your partner in health, ARH is committed to listening to and responding to meet the needs of those we serve, because together, we create a healthy community.

For more information:

Melissa McDermott

[email protected]