Engaged public helping Arnprior Regional Health improve its care Feedback important in the effort to provide exemplary care at Arnprior hospital, Grove
By Eric Hanna
To the editor:
In celebration of Patient Experience Week and the great work being done at Arnprior Regional Health to improve patient and family‐centred care, I wanted to highlight a few initiatives that have been achieved this past year:
Going forward Arnprior Regional Health anticipates an increased role for patient and family engagement. We envisage three levels of involvement including: a) personal care and health decisions; b) program and service design; and c) policy and strategy at the governance level.
Our organization has patient/resident and client experience as a strategic priority for next year. ARH has set three strategic goals in the experience pillar, aimed at improving patient/resident/client satisfaction, experience and engagement:
In addition to these goals, we have allocated $50,000 in capital dollars for 2016/17 for building renovations or furniture/equipment aimed at improving the patient/resident/client experience.
Next year our advisors, including the Patient Family Advisory Council, will be busy discussing visiting hours and implementing a collaborative campaign ‘Better Together’.
I am confident we are on the right path to increased engagement of our patients, residents, clients and their families.
The vision of Arnprior Regional Health is to be recognized for exemplary care.
I want to acknowledge the passion, caring, and commitment of our team at Arnprior Regional Health, but we know working alone without you will result in suboptimal results. My thanks to those of you who have helped us on this journey by providing your feedback and volunteering your time to create exemplary care.
In closing, let me share with you one recent testimonial I received a few weeks ago:
“Right from the time that I stepped onto your hospital’s grounds, I received excellent care that was second to none … In my 70 years I have been to many hospitals, but never have I experienced the pleasant and professional care that I received at your facilities. Many thanks to your great team.”
Eric Hanna, president and CEO
Arnprior Regional Health