CEO Blog: A reflection upon an outstanding 2014

CEO Blog: A reflection upon an outstanding 2014

At Arnprior Regional Health, we are all focused upon achieving the best experience for our patients, residents and clients. As articulated in our vision statement “We want to be recognized for exemplary care”. The tremendous success of 2014 is due to the hard work and effort put forth by our staff, physicians and volunteers.

In February 2014 we were awarded Accreditation with Exemplary Standing, this is the highest level of accreditation and demonstrates excellence in quality improvement. In October we received the Quality Healthcare Workplace Bronze Award from Health Force Ontario and the Ontario Hospital Association.

The goals we set for the past year are on track. We see Emergency Department patient satisfaction scores consistently higher than 50%, where patients are stating their care to be excellent. Residents of the Grove rated their overall care at 96.5%.  Compliments from patients are consistently coming in for the Day Surgery Program.  The Inpatient Unit has successfully implemented tactics which have decreased the number of patients who contract c. diff, and there have been no new cases over the last four months!  Our finances are on track and facility improvements are taking place at the Grove and ADMH.

The Employee Satisfaction Surveys resulted in departmental tours where everyone gained an appreciation of the daily job functions of our colleagues.  Staff input also led to the launch of the Respectful Workplace Initiative and over 170 people attended the Employee & Physician Service and Recognition Awards.

The community showed us their support of our hospital, nursing home and services through the Tree Lighting Ceremony having donated $31,175 which exceeded the financial goal set by Partners in Caring. The employee led Social Committee threw a fantastic Christmas Party with over 120 tickets sold. We finished off 2014 by giving back to the community with donations to the Arnprior Food Bank.  The staff at the Grove collected 8 boxes of food and personal care items and hospital staff raised $1,521 with the dietary department led gift basket auction.

As we move forward to 2015 we will continue to focus on the patient/resident/client experience.  The patient, resident and client voice is increasingly becoming a critical component of effective health care.  Once again, we will be asking staff for their feedback when we administer the Employee Experience Survey in January.

On behalf of the Board of Directors and the Senior Management Team, I wish each and every one of you a healthy and Happy New Year.

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