Strategic Planning

Information for Patients

This is the Informaiton for Patients section.



There are three types of accommodation for Hospital patients: ward, semi-private or private. As a resident of Ontario covered by the Ontario Health Insurance Plan (OHIP), you are entitled to standard ward care (four beds in one room). You may choose to upgrade your room, at an additional cost, to:

•  Semi-private (two beds in one room)

•  Private (single room)

Check your insurance coverage before you are admitted. If your insurance plan does not cover the extra cost, you may pay for it yourself.

OHIP does not cover extra costs such as those for a TV or telephone. Your insurance company may cover all or part of the costs of the upgraded service. If not, you are responsible for the additional charges.

Every effort is made to provide your choice of accommodation, depending upon availability.


Patient Family Advisory Council


  1. Name

The name of the organization will be ADMH’s Patient and Family Advisory Council.

  1. Mission Statement

ADMH’s Patient and Family Advisory Council’s purpose is to improve the quality of care and quality of life for all patients by informing and educating, sharing ideas, acting on issues and communicating effectively with the hospital. Patients will become more involved in the hospital’s care, safety and service-improvement initiatives.

  1. Goals
  • To share ideas for the purpose of problem solving
  • To maintain two-way communication between patients and the hospital
  • To give input on items that are important for the hospital
  1. Membership

Patient and Family Advisory Council membership consists of 8 people (exclusive of staff). Members shall be (former) patients or family members of patients, who have received care at ADMH within the last year. Family members of Hospital Staff cannot become a member. Members will be invited to join the Council by the Chair.

Members should reflect the current demographics for the Emergency Department, Inpatient and Outpatient population of the hospital. Given the priorities of the hospital for a certain time frame the demographics for one of these three might be favored.

The Council is co-chaired by a staff member. The staff member will be either the manager from the inpatient unit, the emergency department or ambulatory care unit. Depending on the focus of the meeting they will take turns co-chairing the meetings. Staff members do not have voting privileges.

  1. 5.Recruitment

New members will be recruited as needed throughout the year to maintain membership. Staff of the hospital is asked to recommend patients or family members of patients for this Council. Other ways of finding new members are by posting information about the Council on the website, on posters in the hospital, or through compliments or complaints cards sent by patients or family members who have been involved in the past with committees in the hospital.

  1. 6.Membership Terms

Membership is for a two-year term. Members missing more than 3 meetings without notice will be contacted by a member of the Council in order to re-evaluate their ability to commit to the Council. Members wishing to terminate their membership are asked to provide one month notice to an officer of the Council.

  1. Officers and Their Duties

Officers of the organization shall be the Chair, Co-Chair and Secretary.


  • Presides over all meetings
  • Develops and finalizes Agenda
  • Invites guest speakers
    • Is a staff member
    • In the event of the Chair’s absence, will preside over the meeting
    • Undertakes any tasks at the request of the Chair
    • Assists and works closely with the Chair
    • Will arrange for staff to provide extra information on certain topics (if needed)
    • Records the minutes of each meeting
    • Keeps the minutes as a permanent record
    • Informs the members of the next meeting



If an officer is no longer able to perform his/her duties, the organization shall appoint a member to serve out the remainder of the term.

  1. 8.Members’ Roles and Responsibilities
  2. 9.Activities of the Council

Members are expected to read documents in preparation for each meeting and to respond to email and voice mail if applicable.

Members are expected to attend meetings and to notify the secretary of their absence, prior to a scheduled meeting. There needs to be at least 5 members at each meeting.

Meeting agendas are set by the Chair with input from Council members.

Minutes of meetings are distributed to all members. Agendas will be circulated one week in advance.

At the beginning of the year the Council decides on what topics they want to discuss that year. They establish an annual work plan, and set their own agenda, with possible input from hospital staff.

The Council reviews at least 5 dimensions that have scored lower than the Ontario Small Hospital average in ED patient satisfaction survey (NRC Picker Canada).

The Council also reviews the top 5 issues that have come up most frequently in the discharge phone calls and each of the four values of ADMH (honesty, accountability, respect and team work).

The Council completes an annual evaluation at the end of the year.

  1. 10.Reporting

The Council Chair will contact the CEO on an as needed basis. Minutes of the meetings will be tabled at the next Senior Management Meeting. The PFAC will receive follow-up on what has been decided by the hospital through the staff co-chair. After being approved by Senior Management minutes of meetings will be circulated to Care Directors and Managers and posted on units and in program areas.

  1. 11.Confidentiality

Members will be asked to sign a statement of confidentiality.

  1. Meetings

Meetings will be held quarterly, on the second Wednesday of February, May, September, and December. The meetings will be held in the library from 5 pm to 7 pm.

  1. Amendments

Amendments may be made to these terms of reference at any regular meeting of the Council, by a 2/3 vote providing the suggested changes have been read at the previous meeting.


Patient Handbook

All inpatients may find a copy of the Patient Handbook in their hospital room.  Feel free to ask a staff member for your own copy or view it by clicking the link below.

Events Calendar

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